Mel Hopkins
The Unstoppable Business Retainer
The definitive 1:1 support retainer for service based business owners who want to grow without burning out, while keeping clients happy, engaged, and loyal.
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Lift the Load & Keep Your Clients Happy
Running a business shouldn’t mean carrying everything yourself. But if you’re like most CEO’s, the weight of client management, operational details, and day to day coordination sits squarely on your shoulders.
This 1:1 retainer gives you an expert by your side, handling the details that threaten your time, energy, and client relationships, so you can focus on what you do best.
From onboarding new clients to managing events, systems, and communications, you’ll have support that’s proactive, human first, and reliable.
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Business Owner Support Comes First
Your energy, focus, and clarity are the priority. I take operational and client facing weight off your shoulders so you can lead with confidence.
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Clients Stay Happy and Engaged
Every interaction is guided by care and emotional intelligence. I spot early signs of disengagement, manage communication, and ensure your clients feel properly held.
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Operations That Work Behind the Scenes
From scheduling and client communications to events and project coordination, every detail is handled to prevent chaos, protect your reputation, and give you space to focus on your work.
Why This Retainer Works....
This isn’t just task-based support. This is operational support that protects your energy, your reputation, and the way your business feels to work with, which is where businesses quietly thrive or struggle.
I don’t just tick boxes or follow generic checklists. I step in, take ownership of the details, and make sure nothing slips through the cracks, from scheduling and project coordination to client communications and events.
While the behind the scenes work runs smoothly, your clients feel genuinely looked after, and you get the space to focus on the work only you can do.
This isn’t about complicated systems or big overhauls. It’s human-first, practical support that keeps your business steady, scalable, and sustainable.
Why This Is Different....
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Take the weight of day to day operations off your shoulders, so you can focus on leading and creating.
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Ensure nothing is missed, clients, work, projects, and events all run smoothly.
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Keep your client experience consistent and memorable, so loyalty and referrals grow naturally.
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Give you back hours of time, energy, and peace of mind every week.
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Make your business feel effortless, steady, and ready to scale, without burnout.
This is your chance to have the support your business actually needs, the work happens quietly behind the scenes, but the results are unmistakable.
What This Will Do For You....
Why Me?
With 20+ years in client experience, operations, and business support, I help busy CEO’s create steady, human businesses. My clients have:
✅ Increased client retention and repeat business
✅ Built referral networks that generate consistent new clients
✅ Freed time and energy to focus on growth without burnout
I don’t just handle tasks, I make sure your business runs smoothly, your clients are cared for, and your reputation stays intact, while you focus on the work you love to do!
✅ Proactive Operational Oversight - I spot gaps, early signs of disengagement, and potential client friction before they become problems. I take ownership and act so you can trust your business is running smoothly and nothing falls through the cracks.
✅ Freedom to Focus on What You Do Best - I take care of client onboarding, contracts, timelines, follow-ups, and queries so you don’t have to think about the details. You can focus on delivering your work and growing your business while I handle the operational weight.
✅ Stress Free Events & Launches - From scheduling and sourcing venues, catering, guest experts, and equipment to managing attendee communications, I make sure every event or launch runs smoothly. You stay front and centre while I keep everything behind the scenes on track.
✅ Resources & Workflow Support - I can organise client information, create and share resources, and optimise your workflows so your processes work for you, not against you. No more wasted time hunting down details or juggling multiple moving parts.
✅ Membership & Community Oversight - I manage client access, schedule events, upload and check content, and support guest trainings. You maintain a high-value, engaged community without lifting a finger.
What You Get....
The
Investment....
£40 per hour
Flexible retainer, pay for the hours you need each month, scaling with your business and workload.
This is for you if.....
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You want operational excellence without doing it all yourself
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You’re ready to stop firefighting and start focusing on impact and strategy
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You want to grow your business without burning out
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You want your clients to feel seen, valued, and supported
This is not for you if....
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You want a task-based VA to only follow instructions
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You aren’t ready to delegate strategic responsibility